Terms and Conditions
The warranty policy only applies with the original invoice between SmartRay Inc. and the purchaser.
This guarantee as described is for SmartRay products only. SmartRay products are tested and/or inspected prior to being packaged for shipment and are guaranteed from the day the product is shipped for a period of three years for Energy Star listed products, five years for DLC listed products and one year for power supply.
Our guarantee is valid for SmartRay products only. In order for the agreement to be valid, the products must be installed correctly and operated under normal use and conditions at the rated voltage. At its discretion SmartRay will repair or replace any properly installed SmartRay product which falls under the guidelines of this guarantee, provided it is returned to SmartRay with transportation prepaid and our own inspection determines it to be defective.
The guarantee covers SmartRay products manufactured by SmartRay, and does not apply to any products of another manufacturer used in conjunction with SmartRay products. No other guarantee, expressed or implied, exists beyond that included in this statement.
The carrier assumes responsibility for apparent and concealed damages sustained in transit. It is the responsibility of the customer to inspect and check any material upon arrival. Any visible damages apparent or concealed should be noted upon receiving products and a claim filed. Failure to enter a claim within the carrier’s terms of agreement can nullify any such claim, and does not obligate SmartRay to accept any claims.
- Minimum value for a return must be $100.00.
- All returned material must be repackaged to avoid damage.
- Returns must be made “Freight Prepaid” to SmartRay.
- All materials returned are subject to inspection.
- Credit will be issued at original invoice price and handling and restocking charges will be applied.
Upon request, SmartRay must be allowed to access the defective product, system or application for verification of non-compliance.